CyberSecurity Malaysia MySEF Customer Feedback Form

The purpose of this form is to receive constructive feedback and your satisfaction level with the performance of CyberSecurity Malaysia MySEF services. We appreciate you completing this form to rate our delivery of evaluation service that meet your requirements, timescales, and expectation of value and service.

Please take a moment to fill out this Customer Feedback Form. If you have any inquiries please email mysef_bd@cybersecurity.my. The information will be treated as confidential. Your responses will help us to improve our services. Thank You!

* Mandatory to be filled in.

PROJECT TYPE

Project Type*

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Other*

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CUSTOMER DETAILS

Company Name*

Please type your company name

Company Address*

Please type your company address

City*

Please type your city

State/Province/Region*

Please type your state

ZIP/Postal Code*

Please type your postcode

Country*

Please select country

Contact Person Name*

Please type your full name

Mobile No*

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Contact Person E-mail*

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PROJECT DETAILS. (Please Refer Closing Meeting Slide)

Project Code*

Please type your Project Code

Target of Evaluation (TOE) Name*

Please Specify

Target of Evaluation (TOE) Type*

Please Specify

I. Please rate our performance for each of the items below.

Rating:

1. Strongly Disagree
2. Disagree
3. Average
4. Agree
5. Strongly Agree

Note: Appreciate to insert comment especially for rating 3 and below.

A. Pre-Project

1. You are satisfied with the clarity of information or advice provided by the project team.*

0/500

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Your comments are appreciated*

0/500

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2. Project scope, timeline and evaluation process are clearly identified.*

0/500

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Your comments are appreciated*

0/500

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3. You are satisfied that the project evaluation schedule is thorough.*

0/500

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Your comments are appreciated*

0/500

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B. Project Execution

4. You are satisfied with confidentiality protection of client evidences and TOE.*

0/500

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Your comments are appreciated*

0/500

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5. You are satisfied that Evaluation Observation Reports (EORs)/issues raised clearly stated the non-conformities.*

Please select

0/500

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Your comments are appreciated*

0/500

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6. You are satisfied with the response time to written enquiries.*

0/500

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Your comments are appreciated*

0/500

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C. Project Closed

7. You are satisfied that the project met your expectation. *

0/500

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Your comments are appreciated*

0/500

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8. Project evaluation is completed as per schedule. *

0/500

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Your comments are appreciated*

0/500

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D. Evaluators’ Performance

9. You are satisfied with the expertise and experience of evaluators.*

0/500

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Your comments are appreciated*

0/500

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10. You are satisfied with the evaluators’ problem-solving abilities.*

0/500

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Your comments are appreciated*

0/500

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11. You are satisfied with the evaluators’ equipment handling skills.*

0/500

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Your comments are appreciated*

0/500

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12. You did not face difficulties in communicating with the project team.*

0/500

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Your comments are appreciated*

0/500

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E. Company Specific

13. Overall, how satisfied are you with the quality of our service?*

0/500

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Your comments are appreciated*

0/500

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II. Recommendation and comments

1. Would you be prepared to act as a client reference for us if requested?*

Yes

No

Please select

2. Would you recommend our service to colleagues or contacts within your industry?*

Yes

No

Please select

3. Please use the space below for any further comments to your responses, or any suggestions on how we could improve our services.

0/1000

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