Borang Khidmat Pelanggan

Feedback & Appointment Form

List of cases handled by CyberSecurity Malaysia.

Case / Incident	Primary Agency	Supporting / Referral Agencies
Fraud (Bogus Email, Business Email Compromise, Fraud Site, Impersonation and Spoofing, Phishing)	CyberSecurity Malaysia	Royal Malaysia Police (PDRM) if criminal element
Malicious Code (Malware (Backdoor, Trojan Horse, Ransomware, Malicious APK), Botnet Command and Control, Bots, Malware Hosting)	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Denial-of-service (DoS) - DDoS	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Intrusion (Web Defacement, Account Compromise (Email and System Login Account))	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Intrusion Attempt (Login Brute Force, Vulnerabilities Probes, Port Scanning)	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Vulnerabilities Report (Misconfiguration (Disclosure), System, Web)	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Spam (Spam Email, Spam Relay)	CyberSecurity Malaysia	Royal Malaysia Police (PDRM)
Data recovery (Faulty, Deleted, Data Loss, Formatted)	CyberSecurity Malaysia	-
Data Sanitization	CyberSecurity Malaysia	-
Hard Disk Disposal	CyberSecurity Malaysia	-
Social Media Recovery	CyberSecurity Malaysia	-

Click here for services attended by other Agencies.

CyberSecurity Malaysia welcomes any feedback from users. Please fill out the form below.

Full Name
Nama Penuh*

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Category
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Time Slot
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Schedule & Reservation for technical assistance.
CyberSecurity Malaysia is open everyday except Saturdays, Sundays & public holidays.*

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Contact Number
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Email
Emel *

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Description of Issue
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Supporting documents
Dokumen Sokongan

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I hereby give my consent to the collection, use, and processing of my personal data by the Customer Service Unit (CSU), CyberSecurity Malaysia for the purpose of processing and assessing the Feedback & Appointment Form only, in accordance with the provisions of the Personal Data Protection Act (PDPA) 2010 and the CyberSecurity Malaysia Personal Data Protection Notice.

Note:
Please refer to the Personal Data Protection Notice on the official CyberSecurity Malaysia website at: https://www.cybersecurity.my/portal-main/article/personal-data-protection-notice

Dengan ini, saya memberikan persetujuan terhadap pengumpulan, penggunaan dan pemprosesan data peribadi saya oleh Customer Service Unit (CSU), CyberSecurity Malaysia bagi tujuan memproses dan menilai Borang Maklum Balas & Temu Janji sahaja, selaras dengan peruntukan Akta Perlindungan Data Peribadi (PDPA) 2010 serta Notis Perlindungan Data Peribadi CyberSecurity Malaysia.

Nota:
Sila rujuk Personal Data Protection Notice di laman sesawang rasmi CyberSecurity Malaysia: https://www.cybersecurity.my/portal-main/article/personal-data-protection-notice

Consent
Persetujuan*

I agree to the Personal Data Protection statement.
Saya bersetuju dengan pernyataan Perlindungan Data Peribadi.

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